As a renter, my experience with this company felt less like a professional service and more like a scam. Take your money and time elsewhere. Whether renter or owner. Here are the details.
EDIT: response to vendor — note they did not address the lack of a key in their possession. The “strong advice” regarding the cleaning is true, but they neglect to mention they require an invoice from a registered cleaner – severely limiting options. Further, they do not address the fact that they told me at multiple points in time that they would provide a detailed comparison of before/after photos, which they never provided.
We rented a house that was administered by Interhouse in Utrecht from Jan 2025-Jan 2026. Check-in was seamless, they took many pictures of the place (>500) and posted them to the check-in website which we were given. The problems (in the plural) arose at checkout. First, they contacted me late to do the pre-checkout. Then I asked for a virtual pre-checkout (walkthrough). They agreed, but when the time came they emailed me that they did not have a key to the property. You had one job! Very disorganized, they had “misread” the part of my email requesting a virtual checkout. Many days ensued to get a key to them, then they did the pre-checkout, which was uneventful.
They insisted that I use their approved cleaner for a final thorough cleaning. The catch was that their cleaner cost 500 euro, which was about 2.5x what my cleaner would have charged. The high price and pressure to use them gave me the strong impression of a kickback arrangement.
The truly shocking thing came at checkout. They came for the checkout and again took 900 pictures of the place. During checkout they said they would make a detailed comparison between checkin and check out photos to determine what we should pay for. They told me this would take “about a week.” Weeks go by and no such report comes to me. I ask them for the report …. and later find that they have simply sent the landlord a set of bulleted “things that should be fixed” with no proof or determination that I was at fault for any of them.
So the whole story of doing a careful comparison between photos at checkin and checkout was false. They never did (pro. tip, AI could do this for you…).
In any case, the list of fixes included things like “marks on the ceiling” — FWIW the ceiling was 3m high, nobody could even reach it to make a mark. But doesn’t matter, because they didn’t compare the before and after photos anyway, they just made up some random small things and went with it. I was then left to my own devices to argue with the landlord about what to pay for. After a lot of wrangling I got nearly the whole deposit back, but it was not returned on time. This delay was due to landlord.
If you are a renter they are extracting value from you for the landlord. If you are a landlord they are doing the absolute minimum work for whatever they are charging. Good riddance.
