What to do about problems with domestic appliances

First check our frequently asked questions (FAQs) to see if the defect is included in the list.

There are a few things you can check for yourself first:

  • Is the appliance plugged in (properly)?
  • Check the fuse box: have any of the switches tripped?
  • Does resetting the appliance help? Some appliances have a reset function for this. Others need to have the power switched off for 30 minutes.
  • Are the filters blocked or do they need cleaning?

If you’ve tried all of this and the problem still hasn’t been resolved, you can report the problem (preferably by E-mail) to the landlord/manager. Don’t forget to state what you’ve already done to try and rectify the situation, any specific error codes, when the problem started, the frequency of the problem etc. Send this together with photos/videos, including of the appliance’s model sticker. This can usually be found on the edge of the door, inside or on the rear of the appliance.

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