First check our Frequently Asked Questions (FAQs) to see if the defect is included in the list. Minor defects don’t always need to be reported but should be rectified by the tenant themselves. Other defects need to be reported to the landlord/manager immediately by the tenant (preferably by E-mail). The problem needs to be described as fully as possible. Don’t forget to state what you’ve already done to try and rectify the situation, any specific error codes, when the problem started, the frequency of the problem etc. Also send photos/videos to clarify the notification.